Warranty and Repair Policy

Manufactures' Limitied Warranty

SoMat warrants that all of its products are free from defects in material and workmanship under normal use and service for a period of one year from date of shipment. SoMat's obligations under this warranty are limited to replacing or repairing, at its option, at its factory or facility, any of the products which shall within the applicable period after shipment be returned to SoMat ‘s facility, transportation charges prepaid, and which are after examination disclosed to the satisfaction of SoMat to be thus defective. This warranty shall not apply to any such equipment which shall have been repaired or altered except by SoMat or which shall have been subjected to misuse, negligence, or accident.

In no case shall SoMat's liability exceed the purchase price. The aforementioned provisions do not extend the original warranty period of any product which either been repaired or replaced by SoMat. The user is solely responsible for determining if the product is usable in his or her application.

Out of Warranty Repair

SoMat provides out of warranty repair service on a cost plus labor basis. Minimum charges will apply for working or non-working hardware returned for service.  Contact SoMat Support Services at the number below for estimated pricing on Repair and Calibration Service. Before returning any hardware for service, please contact SoMat support for a Service Order (S.O.) number and shipping instructions. The customer is responsible for all shipping expenses.

After we test and evaluate the hardware, the customer will be notified of the services performed, in a Service Report sent via email. This report will include final repair and/or calibration costs and will request a method of payment. SoMat accepts the following methods of payment: purchase orders, Visa, MasterCard and American Express. The product will not be returned to the customer until a method of payment is provided.

All repairs completed by SoMat are warranted for a period of (90) days from date of shipment. This warranty applies only to those goods which were found to be defective and repaired; it does not apply to products in which no defect was found. Warranty covers normal product use outlined in SoMat's (1) year Manufactures' Warranty.

Batteries and calibration are warranted for (1) year under normal use.

Obsolete Product Repair

SoMat will continue to repair obsolete products as long as a qualified support technician is available to perform the repair and replacement component parts and test stands are commercially available.

How to Contact SoMat Support Services

Submit a Support Ticket Online
Voice: (800) 960-3273, Option 2
FAX: (217)328-6576

Shipping Address for Repair and Calibration Services

SoMat Corporation
Attn: Services and Repairs (S.O.#________ )
702 W. Killarney St., Urbana, IL 61801

NOTE: All products must be returned to the SoMat Product Division within thirty (30) calendar days from the Service Order (S.O.) issue date. If products are not received within the stated thirty (30) calendar-day period, the service order number is invalid and will be canceled. The customer must obtain a new service order number for any canceled service order.

When returning hardware for service, the product must be packaged appropriately for safe shipment and sent prepaid. Use of the original packaging is recommended. It is also recommended that returned products be insured or sent by a method that provides package tracking. Responsibility for loss/damage does not transfer to SoMat/nCode until the returned product is received by SoMat/nCode or an nCode authorized representative.